Return Policy

We pride ourselves on our service and do all we can to make ordering from us convenient, easy and enjoyable.

  • Any claim for damage or shortages must be made within 3 days of delivery
  • Our returns policy is in line with current Greece law. Your statutory rights are not affected.
  • You MUST contact info@fish-petplanet.com or call 0030 2110120189 , to receive a return authorization number.
  • Please include your name - address - order number, date order was placed and method of payment
  • In order to give our customers the highest quality merchandise, please offer your reason for return.
  • If you choose to return an item because you or your pet decides it is not satisfactory*, we will exchange it for other products. No money will be refunded. You have 7 days within which to return the goods, starting the day after the goods have been received. Return delivery charges as long as shipping fees are not refundable.
  • If your purchase is defective or in our error, we will refund all charges, including RETURN DELIVERY and shipping Cost.
  • All returns should be complete and returned to:

 

Fish & Pet Planet
Leoforos Ionias 196
Alimos , 17456

Athens , Greece
0030 2110120189

 

All returns are subject to the following:

  • Products must be returned in an "as new" condition.
  • All parts, instructions, manuals, original packaging, etc. must be included.
  • Defective items with manufacturers warranty , must be returned to the manufacturer. We will provide directions how to best handle these returned items. Contact us for assistance.
  • *Used items, including - but not limited to: chew toys, opened food, opened medicines, supplements or vitamins, are not returnable. Custom orders and personalized items are not returnable.

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