Delivery Policy

We offer international shipping. The cost most of the times until we have a good contract with a carrier will be calculated per request and order.

Greece

  • Livestock will only be sent out via KTEL itineraries. Minimum cost will be 10€ and an additional cost may occur depending on the destination and the weight of the order.
  • Fragile items will be better to be shipped with a shipping carrier. The cost will vary depending the destination and the weight of the parcel. If you have a favorite shipping carrier please let us know and we will try our best to work with.
  • Every order can be collected from our store and no shipping fees will be charged.
  • All other orders/parcels will be shipped via Courier such as DHL , FedEx and UPS. Or any other courier that you may have contract with , only after  the payment has been completed or the couriercompany pay the cost of the order at the time of collection of the parcel.
  • Packing and handling fees will be covered by Us for all orders

International

International orders shipping will be arranged totally by the customer. We will let the parcel for collection only after the payment has been completed. So contact us before placing any orders.

We will soon have a contract with a carrier for international shipping of livestock and dry goods.

Dispatch Terms

We will aim to dispatch your order as soon as possible and, generally, we will dispatch in 2 working days from the time that the payment will be confirmed. After that the shipping time and any delays are responsibility of the carrier.

You will be notified by email when your item will be dispatched and when it has left our warehouse. Occasionally, due to circumstances beyond our control, it may take a little longer. You will be kept informed of the status of you order, via email at all stages.

If your item is delayed or you no longer want it, we can offer a full refund on your item and the postage if it has not been dispatched.

Boxing and Wrapping

Livestock orders will be delivered in molded polystyrene. Additional heat bags will be added were necessary. Oxygen will be added were necessary.
Fragile products will be bubble wrapped and extra care will be taken.

Order / Dispatch Queries

If you have a query regarding your order, please feel free to contact us on 0030 2110120189 or email us at info@fish-petplanet.com


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